Return & Refund Policy – MaisonZar

At MaisonZar, we take pride in the quality and authenticity of our fragrances. Customer satisfaction is our top priority, and we are here to assist if there’s an issue with your order. However, due to the nature of perfume products, please review our return policy carefully.

 

 

🕒 Return Period

We accept return requests within 7 days of receiving your order.

 

 

✅ Return Eligibility

Due to hygiene and safety regulations, we can only accept returns under the following conditions:

  • The perfume is unopened, unused, and in its original sealed packaging.

  • The item was damaged during delivery or you received the wrong item.

  • You have proof of purchase (receipt or order number).

 

 

❌ Non-Returnable Items

We are unable to accept returns for:

  • Opened or used perfume bottles (even if lightly sprayed).

  • Items not in their original packaging or with broken seals.

  • Sale or promotional items.

  • Products damaged due to misuse or improper handling.

 

 


📦 How to Initiate a Return

To request a return:

  1. Email us at info@maisonzar.my or WhatsApp us at +6010-4236002 with your order number, photos of the item, and reason for the return.

  2. If your request is approved, we will provide the return shipping address and instructions.

  3. Pack the item securely and send it back within 7 days after receiving return approval.

Note: Return shipping costs are the customer’s responsibility unless the item is incorrect or defective.

 

 

🔁 Exchanges

We only offer exchanges for:

  • Wrong items sent

  • Items damaged in transit

Please contact us within 72 hours of delivery if you experience any of the above issues. We'll arrange for a replacement or alternative solution.

 

 

💳 Refunds

Once your return is received and inspected:

  • We will notify you of the refund status via email or WhatsApp.

  • If approved, refunds will be issued to your original payment method within 7–10 business days.

Please note:

  • Original shipping fees are non-refundable, unless the return is due to our error.

  • Refund timelines may vary based on your payment provider.

 

 

❗ Order Cancellations

Orders may be cancelled only before shipment.
Once an order is processed and shipped, we cannot guarantee cancellation.

 

 

📞 Need Help?

We're here to assist you with any issues or concerns regarding your order:

📧 Email: info.maisonzar@gmail.com
 📱 WhatsApp/Call: +6010-4236002

 

 

Thank you for choosing MaisonZar. We appreciate your trust in our products and are committed to ensuring your satisfaction.